Dacorum Borough Council

The Council has used Unit4 Business World (specifically the Finance system) for many years to process and organise the many financial tasks of a local authority organisation. When faced with the demand to reduce spending on IT infrastructure, the Council looked to move away from their old service support provider to find a more cost-effective solution without compromising on quality and expertise.

In 2018 the Council began a milestone upgrade with technical consultancy and migration support from QuickThink Cloud in collaboration with a partner support service provider. Prior to this upgrade, the Council's Unit4 Finance system had not been updated since 2010. From this initial consultancy the Council decided to move forward with QuickThink Cloud support to ensure the effective running of their Unit4 solution, as well as a more proactive approach to upgrades and staying updated.

Updated System — Now able to get the most out of their Finance system, the Council is proactively engaging in update consultancy to continue their Unit4 solution development, having not updated since 2010 prior to the 2018 milestone upgrade.

Proactive System Monitoring and Support — QuickThink Cloud monitors and supports the Council's Unit4 system to ensure it functions effectively, supporting the internal teams with general queries, update consultancy and time-sensitive issues.

Instant Response — As experienced support providers for local authorities, QuickThink Cloud is familiar with the system issues and restraints the Council may face, and appreciate the need for fast, tailored responses.