Media

PA Media Group

Bettering their technical support in order to tailor systems and scale internationally.

About the project

PA Media Group is a large, multi-national organisation renowned for its news, sports and entertainment content, data and services. Its flagship brand, PA Media, is the national news agency for the UK and Ireland. As PA Media Group continues its expansion into international markets, it increasingly requires more from their Unit4 Business World to achieve global success.

The Journey with QuickThink Cloud

PA Media Group have used Unit4 Business World since 2014 for financial systems, facilitating the work of internal teams and simplifying processes across the PA Group. However, PA Media Group needed a technical support provider that could meet their technical support expectations, and QuickThink Cloud was recommended by another Unit4 Business World support provider.

Since the beginning of the relationship with QuickThink Cloud in 2019, PA Media Group have experienced quick response times, increased control of their Unit4 system and expert technical consultancy. When PA Media Group commenced their international expansion to India, QuickThink Cloud was the go-to technical support for test systems and go-live.

Outcomes

Responsive Support for Zero Downtime — PA Media Group benefit from QuickThink Cloud's fast response times and proactive system management, ensuring that if a problem occurs the team are on hand to fix it rapidly, reducing downtime to almost zero.

Unit4 Business World Expertise — When requesting system upgrades, hosted test environments, disaster recovery testing and much more, PA Media Group trust the experienced experts at QuickThink Cloud to deliver services faultlessly.

System Control — With the continued support of QuickThink Cloud and their extensive knowledge of the Unit4 product, PA Media Group continues to tailor their system with minimal to no need for third party assistance.

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